Xero File Upload Not Working
Workaround available Web, iOS, Android Updated November 13, 2026Based on 2 user reportsHow we research
Quick answer
Uploads fail mostly from unsupported formats or size. Use PDF, PNG or JPG under 25 MB and upload from a desktop.
Most likely fix: Convert to a supported format
How to fix it
Try these in order — the most common fix is first.
1. Convert to a supported format
- Save as PDF, PNG or JPG
Did this fix it?2. Reduce size
- Keep each file under 25 MB
Did this fix it?3. Upload from desktop in small batches
- Use the web app on a computer
- Upload fewer files at a time
Did this fix it?
Symptoms
Attachments or receipts will not upload, or hang.
Why it happens
- Unsupported file type
- File over 25 MB
- Mobile upload limits
This guide also covers
- xero attachment upload failed
- xero can't upload file
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