Xero Bank Feed Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Refresh the feed

   Copy steps
   1. Go to Accounting > Bank Accounts
   2. Find the account showing the warning
   3. Select Refresh Feed (or Manage Account > Update Feed)
   Did this fix it? Yes No

2. 2. Update the connection

   Copy steps
   1. On the account, open the three-dot menu
   2. Select Update Connection
   3. Follow your bank's login and re-authorisation steps
   Did this fix it? Yes No

3. 3. Check for known outages

   Copy steps
   1. Open Xero's status page and bank feed disruptions notices
   2. If your bank is listed, wait for it to be resolved
   Did this fix it? Yes No

4. 4. Fill the gap with a statement import

   Copy steps
   1. Download a CSV or OFX for the missing days from your bank
   2. Go to Manage Account > Import a Statement and map the columns
   3. Only import dates the feed did not cover, to avoid duplicates
   Did this fix it? Yes No

5. 5. Escalate to support

   1. If it is still broken after reconnecting and 48 hours, raise a case in Xero Central
   Did this fix it? Yes No

Symptoms

The bank account shows a warning, new transactions stop arriving, or the feed is days behind your online banking.

Why it happens

• Bank connection or consent expired (Open Banking consents often lapse about every 90 days in some regions)
• Password change, MFA reset or expired token at the bank
• Bank or Xero outage
• Normal posting delay: transactions often arrive the next business day

This guide also covers

• xero bank feed not working
• xero bank feed not updating
• xero bank feed disconnected
• xero feed expired

Other Xero errors

• Xero Duplicate Transactions in Bank Feed
• Xero Bank Reconciliation Not Balancing
• Xero Invoice Shows Outstanding After Customer Paid
• Xero Login and MFA Not Working (Lost Phone)
• Xero Invoice Emails Not Delivered
• Xero Online Payment Link Not Working
• Xero Connected App Not Syncing
• Xero File Upload Not Working