Xero Invoice Emails Not Delivered

How to fix it

Try these in order — the most common fix is first.

1. 1. Check email settings

   Copy steps
   1. Review the email settings in your invoice branding theme
   2. Confirm the contact's email address
   Did this fix it? Yes No

2. 2. Ask the client to check spam and whitelist Xero

   Copy steps
   1. Ask them to check junk folders
   2. Add Xero's sending domain to their safe senders
   Did this fix it? Yes No

3. 3. Send a test

   Copy steps
   1. Send a test invoice to your own address
   2. Check the invoice history for bounce-backs
   Did this fix it? Yes No

Symptoms

Clients say they never received the emailed invoice, or it bounced.

Why it happens

• Spam or junk filtering
• Wrong reply-to or email settings in the branding theme
• Mistyped contact email

This guide also covers

• xero invoice email not received
• xero invoices going to spam

Other Xero errors

• Xero Bank Feed Not Working
• Xero Duplicate Transactions in Bank Feed
• Xero Bank Reconciliation Not Balancing
• Xero Invoice Shows Outstanding After Customer Paid
• Xero Login and MFA Not Working (Lost Phone)
• Xero Online Payment Link Not Working
• Xero Connected App Not Syncing
• Xero File Upload Not Working