How to Cancel Braintree (Close Your Account)

How to fix it

Try these in order — the most common fix is first.

1. 1. Stop processing first

   Copy steps
   1. Remove Braintree from your checkout
   2. Cancel or migrate active subscriptions and vaulted cards
   Did this fix it? Yes No

2. 2. Contact support

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   1. Use the Control Panel Contact Us or the PayPal merchant support channel
   2. State you want to close the account and quote your merchant ID
   Did this fix it? Yes No

3. 3. Settle money

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   1. Ask about outstanding fees and chargebacks
   2. Request the final payout and reserve release dates in writing
   Did this fix it? Yes No

4. 4. Know the inactivity rule

   1. Braintree may close accounts with no processing for 12 months or more on written notice
   Did this fix it? Yes No

Symptoms

You want to stop processing and close your Braintree merchant account.

Why it happens

• No in-dashboard closure option
• Outstanding chargebacks or reserves
• Linked subscriptions still billing

This guide also covers

• cancel braintree
• close braintree account
• braintree refund

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Close Your Stripe Account (and What Happens to Your Balance) (Stripe)
• PayPal Refund Not Received (PayPal)
• Square Chargeback or Dispute: What to Do (Square)

Other Braintree errors

• Braintree Processor Declined Error
• Braintree Gateway Rejected Error
• Braintree Fraud Rule Rejecting Good Payments
• Braintree 3D Secure Authentication Failed
• Braintree Payout Delayed or Missing
• Braintree Holding My Funds (Risk Hold or Reserve)
• Braintree Account Suspended or Closed
• Braintree Go Live: Sandbox Works but Production Fails