Constant Contact Account Under Review or Suspended

How to fix it

Try these in order — the most common fix is first.

1. 1. Call the Account Review and Delivery team

   Copy steps
   1. US and Canada: 866-433-8499 (other regions are listed in the help article)
   2. Hours for most countries: Mon-Fri 8am-8pm ET, Sat 10am-6pm ET
   3. The account owner must make the call
   4. If you cannot call, you can request a callback by emailing social support (not available to trial or compliance-cancelled accounts)
   Did this fix it? Yes No

2. 2. Prepare the answers they ask for

   Copy steps
   1. Account username and contact info
   2. How each list was collected
   3. How long ago you started collecting and last emailed those contacts
   4. Whether you tracked bounces and unsubscribes and removed them
   Did this fix it? Yes No

3. 3. After the review

   Copy steps
   1. Fix the problems they name (remove bad addresses, drop purchased or unconsented contacts)
   2. Reply to the case email to reopen it for a re-review
   3. Accounts cancelled for compliance reasons are unlikely to be reinstated
   Did this fix it? Yes No

Symptoms

You see a message that your account is under review, campaigns will not send, or sending is blocked.

Why it happens

• High spam complaints or bounces
• Large list uploads or imports without proper permission
• Prohibited content or business type
• Abuse complaints from recipients
• Terms violations

This guide also covers

• constant contact account under review
• constant contact account suspended
• constant contact account flagged
• constant contact review specialist

Other Constant Contact errors

• How to Cancel Constant Contact Subscription
• Constant Contact Emails Going to Spam
• Constant Contact Contact Import Failed or Rejected
• Why Did My Constant Contact Bill Go Up?
• Constant Contact Sign-Up Form Not Adding Contacts
• Charged by Constant Contact After Cancelling
• Constant Contact DMARC or Authentication Failing