Charged by Constant Contact After Cancelling

How to fix it

Try these in order — the most common fix is first.

1. 1. Verify the cancellation

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   1. Check your main account email for the confirmation within 24 hours of calling
   2. In Billing, confirm status shows cancelled rather than active
   3. Save call dates, names and confirmation emails
   Did this fix it? Yes No

2. 2. Request a refund anyway

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   1. Contact Billing Support and cite the date you requested cancellation
   2. Policy says prepayments are non-refundable, so ask for a courtesy review in writing
   3. Escalate to a manager if the first agent refuses
   Did this fix it? Yes No

3. 3. Last resort

   1. Dispute the charge with your card issuer if you cancelled before the renewal date and have proof
   Did this fix it? Yes No

Symptoms

A renewal charge appears after you asked to cancel.

Why it happens

• Cancelled after the renewal date
• Cancellation not completed (no confirmation email in 24 hours)
• Prepaid annual term already paid
• Multiple accounts under one email

This guide also covers

• constant contact charged after cancel
• constant contact refund
• constant contact unauthorized charge

The same problem in other apps

All billing, cancellation & refunds guides →

• ActiveCampaign Contact Limit and Bill Jumped (ActiveCampaign)
• How to Cancel Brevo Subscription (Brevo)
• How to Cancel MailerLite Subscription (MailerLite)
• How to Cancel Mailchimp Subscription (Mailchimp)
• How to Cancel GetResponse Subscription (GetResponse)

Other Constant Contact errors

• How to Cancel Constant Contact Subscription
• Constant Contact Emails Going to Spam
• Constant Contact Account Under Review or Suspended
• Constant Contact Contact Import Failed or Rejected
• Why Did My Constant Contact Bill Go Up?
• Constant Contact Sign-Up Form Not Adding Contacts
• Constant Contact DMARC or Authentication Failing