Constant Contact Emails Going to Spam

How to fix it

Try these in order — the most common fix is first.

1. 1. Self-authenticate your own domain

   Copy steps
   1. Use a From address on your own domain, not Gmail/Yahoo
   2. Follow Constant Contact's Self-authenticate your emails article to generate the DKIM CNAME and DMARC records
   3. Add the records to your domain's DNS (host or IT team) and wait for verification
   4. DKIM CNAME is the simplest option; DKIM TXT suits several accounts on one domain
   5. You do not need to add Constant Contact IPs to your SPF record
   Did this fix it? Yes No

2. 2. Clean your list and watch engagement

   Copy steps
   1. Remove bounces, role addresses (sales@, info@) and contacts who never open
   2. Target engaged contacts first
   3. Keep spam complaints under about 1 per 1,000 delivered
   Did this fix it? Yes No

3. 3. Check headers and ask the deliverability team

   Copy steps
   1. Send a test to a Gmail account and view the original message to see DKIM and DMARC results
   2. If every message started going to junk with no change on your side, contact the Account Review and Delivery team and give example From addresses that pass and fail
   Did this fix it? Yes No

Symptoms

Campaigns or even test emails land in junk or spam folders, especially in Outlook or Gmail.

Why it happens

• Shared ccsend.com sending domain rewrites the From address for free-webmail senders
• Domain not self-authenticated, so DKIM does not align for DMARC
• High spam complaints or old, purchased, role-based addresses
• Gmail, Yahoo and Microsoft require authentication from bulk senders

This guide also covers

• constant contact emails going to spam
• constant contact junk folder
• constant contact dmarc
• constant contact dkim

The same problem in other apps

All notifications, reminders & messages not sending guides →

• ActiveCampaign Emails Going to Spam (ActiveCampaign)
• Brevo Emails Going to Spam (Brevo)
• MailerLite Emails Going to Spam (MailerLite)
• Mailchimp Emails Going to Spam (Mailchimp)
• GetResponse Emails Not Being Delivered or Sent (GetResponse)

Other Constant Contact errors

• How to Cancel Constant Contact Subscription
• Constant Contact Account Under Review or Suspended
• Constant Contact Contact Import Failed or Rejected
• Why Did My Constant Contact Bill Go Up?
• Constant Contact Sign-Up Form Not Adding Contacts
• Charged by Constant Contact After Cancelling
• Constant Contact DMARC or Authentication Failing