Culture Amp HRIS Sync Missing Employees
Quick answer
People vanish when they are absent from the sync file, filtered out in the HRIS report, or lack permissions. Fix the source report and re-sync.
Most likely fix: Check the HRIS report filters
How to fix it
Try these in order — the most common fix is first.
1. Check the HRIS report filters
- Confirm all statuses and entities are included
Did this fix it?2. Fix Workday permissions
- Give the integration system user View on every data domain in the report
- Blank values mean a field was not visible
Did this fix it?3. Resolve hierarchy errors
- Reactivate or reassign the manager at the root of the error, then re-import
Did this fix it?4. Re-run the sync and review import errors
- Open the user import log and fix flagged rows
Did this fix it?
Symptoms
Employees marked as former or demographics blank after a sync.
Why it happens
- Users missing from the sync file get an end date (ADP, Paylocity)
- Report filters exclude employees (Namely, Paycor entity not selected)
- Workday integration user lacks View access to a data domain
- Manager hierarchy errors block import
This guide also covers
- culture amp hris sync
- culture amp employees missing
- culture amp workday integration
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