15Five HRIS Connector Sync Errors

How to fix it

Try these in order — the most common fix is first.

1. 1. Relink needed

   Copy steps
   1. Go to Settings > HRIS Connector
   2. Open the ellipsis menu > Reconnect your integration
   3. Re-authenticate in the Merge link modal; if it fails contact Support with the original admin's email
   Did this fix it? Yes No

2. 2. Confirm group changes

   Copy steps
   1. Settings > HRIS Connector > Sync, run a manual sync to Step 4 (Group Preview)
   2. Confirm flagged groups or set them to "Exclude - don't sync"
   3. Complete the sync
   Did this fix it? Yes No

3. 3. Duplicated groups

   Copy steps
   1. Run a manual sync to Step 4
   2. Exclude one duplicate and complete the sync
   3. If it returns, rename the duplicate in your HRIS
   Did this fix it? Yes No

4. 4. Reviewer loop

   Copy steps
   1. An employee manages someone above them; fix the reporting chain in the HRIS
   2. Otherwise contact Support with names, emails and the date it began
   Did this fix it? Yes No

5. 5. Remote sync failed

   Copy steps
   1. Wait five minutes and retry (a previous sync may still be running)
   2. Contact support if it persists
   Did this fix it? Yes No

Symptoms

The HRIS sync is paused or fails with banners such as "Relink needed", "Run a manual sync to confirm group changes" or "Duplicated groups exist".

Why it happens

• The connecting admin was deactivated or changed password
• An HRIS group rename would empty a 15Five group
• Two groups share one name within a group type
• Circular reporting lines

This guide also covers

• 15five hris connector error
• 15five sync failed
• 15five relink needed
• 15five duplicated groups

The same problem in other apps

All sync failures guides →

• Lattice 1:1 Not Syncing With Outlook or Google Calendar (Lattice)
• Culture Amp HRIS Sync Missing Employees (Culture Amp)

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