15Five Slack Notifications Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Confirm the integration is enabled

   Copy steps
   1. As admin go to Settings > Integrations > Slack
   2. The button should read Manage, not Enable; enable and complete setup if needed
   Did this fix it? Yes No

2. 2. Add the app per user

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   1. Each user adds the 15Five app to their own Slack account
   2. Check which events send Slack notifications in the 15Five Slack app preferences
   Did this fix it? Yes No

3. 3. Match emails

   1. Make sure the Slack account email equals the 15Five account email
   Did this fix it? Yes No

4. 4. Check company notification settings

   Copy steps
   1. Review Company-wide notification settings and the Slack Sharing Settings tab
   2. Disabling and re-enabling the integration preserves earlier preferences
   Did this fix it? Yes No

Symptoms

Slack appears as a delivery option but check-in reminders, High Fives or Focus Briefs never reach Slack.

Why it happens

• Slack integration not enabled for the account
• User has not added the 15Five app in Slack
• Slack email differs from 15Five email
• Personal notification preferences turned off

This guide also covers

• 15five slack not working
• 15five slack notifications
• 15five slack integration setup
• 15five reminders slack

The same problem in other apps

All notifications, reminders & messages not sending guides →

• Lattice Not Sending Email Notifications (Lattice)
• Culture Amp Survey Invitation Emails Not Received (Culture Amp)

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• 15Five Azure AD AADSTS Login Errors
• 15Five HRIS Connector Sync Errors
• 15Five Users Not Syncing From BambooHR or Workday
• 15Five Microsoft Teams App Not Working
• 15Five Check-in Reminders Not Sending
• How to Cancel 15Five Subscription