15Five Microsoft Teams App Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Match emails and link your account

   Copy steps
   1. Use the same email in Teams and 15Five
   2. Open the app Home tab and connect your account; no notifications arrive until linked
   Did this fix it? Yes No

2. 2. Ask the Teams admin to approve the app

   1. If Add is greyed out, an IT admin must allow the 15Five AI app for the tenant
   Did this fix it? Yes No

3. 3. Fix app visibility

   1. If the integration is enabled in 15Five settings, the cause is on Microsoft's side; check Teams app permission and visibility policies
   Did this fix it? Yes No

4. 4. Know which app you use

   1. The legacy integration only powers the High Fives tab; use the newer app for notifications
   Did this fix it? Yes No

5. 5. Escalate

   1. If emails match and nothing arrives contact support@15five.com
   Did this fix it? Yes No

Symptoms

No notifications arrive in Teams, the Add button is unavailable or the app is not visible.

Why it happens

• Teams email differs from 15Five email
• Account not linked in the app Home tab
• Tenant admin has not approved the 15Five AI app
• Legacy Teams integration only covers High Fives

This guide also covers

• 15five microsoft teams not working
• 15five teams notifications
• 15five teams app add
• 15five high fives teams

The same problem in other apps

All notifications, reminders & messages not sending guides →

• Lattice Not Sending Email Notifications (Lattice)
• Culture Amp Survey Invitation Emails Not Received (Culture Amp)

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