Culture Amp Survey Invitation Emails Not Received
Quick answer
Invites often land in spam or are delayed during incidents. Admins can resend and check status.
Most likely fix: Check spam and allowlist the sender
How to fix it
Try these in order — the most common fix is first.
1. Check spam and allowlist the sender
- Ask IT to allowlist Culture Amp's sending domain
Did this fix it?2. Verify email addresses
- Confirm the user's email in Culture Amp matches their inbox
Did this fix it?3. Resend invitations
- Admin: survey > Participants > Resend
Did this fix it?4. Check the status page
- Look for incidents on delayed invitation emails
Did this fix it?
Symptoms
Employees say they never got the survey email.
Why it happens
- Spam filtering of Culture Amp sender
- Delivery delays during incidents
- Wrong or missing email in employee data
This guide also covers
- culture amp not receiving survey email
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