What causes "D-ID Failed to Generate Video (Something Went Wrong)"?

Source image fails face detection or moderation Text-to-speech provider times out on a long script Uploaded audio or video outside the supported format or length Temporary D-ID service incident or overloaded queue

How do I fix "D-ID Failed to Generate Video (Something Went Wrong)"?

1. Check the D-ID status page first: Open D-ID's status page and look for open incidents on video or streaming If there is one, wait until it is resolved before retrying 2. Shorten or split the script: Split long scripts into shorter scenes Use Preview audio to make sure the voice renders before generating the full video Try a different voice if one specific voice keeps timing out 3. Re-check the source image and media: Use a front-facing, sharp photo under 10 MB For uploaded video, keep it between 10 seconds and 5 minutes and under 2 GB 4. Retry, then contact support with the ID: Use Edit as New to regenerate from the same settings If it fails again, email support@d-id.com with the exact error text and the video/talk ID Ask for any minutes used by the failed render to be returned

// troubleshooting guide · d-id

D-ID Failed to Generate Video (Something Went Wrong)

Status: Ongoing
platforms:: Web, API
updated:: November 15, 2026
reports:: 5
Method: how we research

RUNBOOK · d-id/video-failed-to-generate4 FIXES

// quick answer

"Failed to generate video" and "something went wrong, please try again" in D-ID are usually caused by the source image or audio, a text-to-speech timeout, or a temporary server problem. Fix the input, shorten the script and retry later; errored jobs aren't billed.

Most likely fix: Check the D-ID status page first

How to fix it

// try these in order, the most common fix is first

FIX 1Check the D-ID status page first
1. 01Open D-ID's status page and look for open incidents on video or streaming
2. 02If there is one, wait until it is resolved before retrying
Did this fix it?
FIX 2Shorten or split the script
1. 01Split long scripts into shorter scenes
2. 02Use Preview audio to make sure the voice renders before generating the full video
3. 03Try a different voice if one specific voice keeps timing out
Did this fix it?
FIX 3Re-check the source image and media
1. 01Use a front-facing, sharp photo under 10 MB
2. 02For uploaded video, keep it between 10 seconds and 5 minutes and under 2 GB
Did this fix it?
FIX 4Retry, then contact support with the ID
1. 01Use Edit as New to regenerate from the same settings
2. 02If it fails again, email support@d-id.com with the exact error text and the video/talk ID
3. 03Ask for any minutes used by the failed render to be returned
Did this fix it?

Symptoms

Rendering runs for a while and ends with "video failed to generate", "validation failed", a TTS timeout, or a generic "something went wrong" message; via API you get a 500 UnknownError.