What causes "D-ID Not Enough Credits Error (402)"?

Monthly minutes used up (Lite 10 min, Pro 15 min, Advanced 100 min) Every video rounded up to the next 15 seconds Retries and edits of poor results consuming minutes Studio and API sharing the same balance Unused minutes expiring at the billing date

How do I fix "D-ID Not Enough Credits Error (402)"?

1. Check your remaining balance: In Studio, open your account/billing area to see remaining minutes and the renewal date Via API, call GET /credits to see remaining and total credits and their expiry 2. Wait for renewal or upgrade: Credits refill automatically on your next billing date Or choose a higher tier from the upgrade popup or the Pricing page; upgrades apply immediately On a yearly plan you can only upgrade to a higher annual plan 3. Stop wasting minutes: Preview audio before generating so you catch script mistakes Keep clips just under a 15-second boundary (e.g. 0:59, not 1:01) Test new photos on very short scripts first 4. Ask for minutes back after failed renders: Email support@d-id.com with the IDs of videos that failed or broke D-ID's API docs say errored jobs are not billed, so point to the error status

// troubleshooting guide · d-id

D-ID Not Enough Credits Error (402)

Status: Workaround available
platforms:: Web, API
updated:: November 15, 2026
reports:: 4
Method: how we research

RUNBOOK · d-id/not-enough-credits4 FIXES

// quick answer

D-ID blocks generation with an upgrade popup in Studio or a 402 InsufficientCreditsError via API when your monthly minutes are used up. Minutes don't roll over and each video is rounded up to 15 seconds, so caps run out faster than expected.

Most likely fix: Check your remaining balance

How to fix it

// try these in order, the most common fix is first

FIX 1Check your remaining balance
1. 01In Studio, open your account/billing area to see remaining minutes and the renewal date
2. 02Via API, call GET /credits to see remaining and total credits and their expiry
Did this fix it?
FIX 2Wait for renewal or upgrade
1. 01Credits refill automatically on your next billing date
2. 02Or choose a higher tier from the upgrade popup or the Pricing page; upgrades apply immediately
3. 03On a yearly plan you can only upgrade to a higher annual plan
Did this fix it?
FIX 3Stop wasting minutes
1. 01Preview audio before generating so you catch script mistakes
2. 02Keep clips just under a 15-second boundary (e.g. 0:59, not 1:01)
3. 03Test new photos on very short scripts first
Did this fix it?
FIX 4Ask for minutes back after failed renders
1. 01Email support@d-id.com with the IDs of videos that failed or broke
2. 02D-ID's API docs say errored jobs are not billed, so point to the error status
Did this fix it?

Symptoms

Studio shows an upgrade popup when you click Generate, or the API returns 402 with kind InsufficientCreditsError and "not enough credits".

Why it happens

C-01Monthly minutes used up (Lite 10 min, Pro 15 min, Advanced 100 min)
C-02Every video rounded up to the next 15 seconds
C-03Retries and edits of poor results consuming minutes
C-04Studio and API sharing the same balance
C-05Unused minutes expiring at the billing date

// this guide also covers

d-id not enough credits
d-id 402 error
d-id InsufficientCreditsError
d-id out of credits
d-id minutes not rolling over

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