Synthesia Credits Ran Out or Minutes Used Up
Quick answer
Synthesia credits reset each billing period and do not roll over. Video costs about 100 credits per finished minute. Top up from Billing or upgrade.
Most likely fix: Check your balance
How to fix it
Try these in order — the most common fix is first.
1. Check your balance
- Open the credit balance in your account to see what remains
Did this fix it?2. Top up or upgrade
- Top up from Billing or move to a higher plan; pricing of top-ups is not published in the help article
Did this fix it?3. Reduce consumption
- Dubbing with lip-sync is 80 credits per minute (40 without), API video 160, bulk personalization 180, surveys 350 each
- Finish scripts before generating; duplicating costs nothing but generating the copy does
Did this fix it?4. Time your upgrade
- Upgrading mid-cycle drops unused credits from the old plan, so upgrade after you use them
Did this fix it?
Symptoms
Credit balance hits zero, an upgrade window appears, or minutes are used faster than expected.
Why it happens
- Credits are a shared pool across video, dubbing, surveys and AI assets
- Edits recalculate credits on the new version
- No rollover of unused credits
- Mid-cycle upgrade resets balance
This guide also covers
- synthesia credits ran out
- synthesia out of credits
- synthesia minutes used up
- synthesia credits expire
Still not working?
If Synthesia keeps failing, you're not alone. See every Synthesia problem users report or the alternatives people switch to.
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