Synthesia 'Something Went Wrong' Error
Quick answer
Usually a browser or cache problem. Update Chrome or Edge, use one tab, clear cache, hard refresh and retry; then contact support with browser, OS and what you were doing.
Most likely fix: Update and simplify
How to fix it
Try these in order — the most common fix is first.
1. Update and simplify
- Latest Chrome or Edge, one tab, close background apps
Did this fix it?2. Clear cache and hard refresh
- Windows: Ctrl + Shift + R; Mac: Command + Shift + R
Did this fix it?3. Contact support
- Email support@synthesia.io with browser version, OS and the action
Did this fix it?
Symptoms
Message: Something went wrong. Please reach out to our support team.
Why it happens
- Outdated browser
- Stale cache
- Too many tabs or background apps
This guide also covers
- synthesia something went wrong
- synthesia error message
- synthesia not working
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