Synthesia Custom Avatar Rejected
Quick answer
Personal avatars are rejected for consent-video problems, a mismatch between the footage and consent person, non-continuous or out-of-range footage, or age checks. Re-record following the rules.
Most likely fix: Re-record the footage
How to fix it
Try these in order — the most common fix is first.
1. Re-record the footage
- Single continuous take of 1 to 5 minutes, one person, mp4/mov/webm up to 2GB
- Keep mouth visible, plain clothing, simple background, both eyes visible
Did this fix it?2. Redo the consent video
- Record it live with the passcode shown; the avatar person must record their own consent; it cannot be uploaded
Did this fix it?3. Confirm age if asked
- You may be asked to confirm you are over 18
Did this fix it?4. Appeal if wrongly rejected
- Use the Content Moderation Appeals form; normal processing takes about one business day
Did this fix it?
Symptoms
Avatar request is rejected after upload.
Why it happens
- Consent video issues (must be recorded live with the on-screen passcode)
- Person in footage differs from person in consent video
- Footage is not a single take or outside 1-5 minutes
- Age verification flagged
This guide also covers
- synthesia custom avatar rejected
- synthesia personal avatar failed
- synthesia avatar consent video
- synthesia avatar not approved
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