Synthesia AI Generated Asset Blocked
Quick answer
Prompts for AI images and video clips go to a third-party model provider whose moderation decides; Synthesia support cannot override it. Rephrase with general language and add context.
Most likely fix: Rephrase the prompt
How to fix it
Try these in order — the most common fix is first.
1. Rephrase the prompt
- Describe appearance instead of naming a person, and a style instead of a brand
Did this fix it?2. Add context
- Frame it, for example as an educational illustration
Did this fix it?3. Check the provider policy
- Google, OpenAI or Anthropic policies apply depending on the model
Did this fix it?4. Expect a second check
- The finished video is moderated again on generation
Did this fix it?
Symptoms
An AI-generated asset or prompt is blocked.
Why it happens
- Real people or public figure names
- Violence, weapon or self-harm words
- Brand or copyrighted names
- Medical terms
- Ambiguous words
This guide also covers
- synthesia ai asset blocked
- synthesia prompt blocked
- synthesia script blocked
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