Synthesia Video Rejected

How to fix it

Try these in order — the most common fix is first.

1. 1. Read the rejection notice

   Copy steps
   1. Find which policy is cited in the email
   2. Compare with the Content Moderation Policies
   Did this fix it? Yes No

2. 2. Duplicate and revise

   Copy steps
   1. Open the rejected video, duplicate it, edit the copy, and resubmit
   2. Do not resubmit unchanged; consider a custom avatar for sensitive topics
   Did this fix it? Yes No

3. 3. Appeal (paid plans only)

   Copy steps
   1. Use the appeal form linked in the email with video ID, rejection date, context and intended audience
   2. Decisions arrive within 48 hours; only one appeal per decision and each video is appealed separately
   3. Basic plan users cannot appeal
   Did this fix it? Yes No

4. 4. Add context in your script and appeal

   1. State the educational, informational or training purpose; keep content factual
   Did this fix it? Yes No

Symptoms

Notification in Studio plus an email saying the video broke a moderation guideline.

Why it happens

• Stock or personal avatar used outside its intended context
• Legal, medical, political or other high-risk topics
• Impersonation or privacy issues
• Offensive or unsafe content

This guide also covers

• synthesia video rejected
• synthesia content moderation
• synthesia rejected video appeal
• why was my synthesia video rejected

Other Synthesia errors

• How to Cancel Synthesia Subscription
• Synthesia Video Stuck Generating
• Synthesia Rejects Video It Approved Before
• Synthesia Account Banned or Final Warning
• Synthesia Credits Ran Out or Minutes Used Up
• Synthesia Custom Avatar Rejected
• Synthesia AI Generated Asset Blocked
• Synthesia 'Something Went Wrong' Error