How to Cancel Synthesia Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel a Starter or Pro plan

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   1. Click your profile icon and open Account info
   2. Go to Billing and click the three-dot menu
   3. Select Cancel your subscription and confirm
   4. Note the banner showing when access ends
   Did this fix it? Yes No

2. 2. Export videos before the period ends

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   1. Once the billing period ends you lose access to Synthesia and every video in the account
   2. Download MP4s of anything you need first
   Did this fix it? Yes No

3. 3. Check automated top-up

   1. In Billing, turn off automated credit top-up so credits are not purchased automatically before you cancel
   Did this fix it? Yes No

4. 4. Enterprise or cannot find the option

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   1. Enterprise customers with an Order Form contact their account team
   2. Otherwise email support@synthesia.io; mistaken cancellations can be reversed within 48 hours but it is not guaranteed
   Did this fix it? Yes No

5. 5. Refund expectations

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   1. Synthesia's policy says purchases are non-cancelable and non-refundable except where a contract says otherwise
   2. Forgotten renewals are not refunded even if unused; confirmed technical outages that blocked access can be reviewed by support
   Did this fix it? Yes No

Symptoms

You want to stop paying for Synthesia or cannot find the cancel option.

Why it happens

• Plan auto-renews each month or year
• Cancel option hidden on Enterprise or Order Form plans
• Account locked out
• Automated credit top-up still enabled

This guide also covers

• cancel synthesia
• synthesia cancel subscription
• synthesia refund
• delete synthesia account

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel HeyGen Subscription (HeyGen)
• How to Cancel Loom Subscription (Loom)

Other Synthesia errors

• Synthesia Video Stuck Generating
• Synthesia Video Rejected
• Synthesia Rejects Video It Approved Before
• Synthesia Account Banned or Final Warning
• Synthesia Credits Ran Out or Minutes Used Up
• Synthesia Custom Avatar Rejected
• Synthesia AI Generated Asset Blocked
• Synthesia 'Something Went Wrong' Error