How to Cancel HeyGen Subscription
Quick answer
Cancel at Settings > Plan & Billing > Manage Billing > Cancel Plan on desktop, or in the App Store or Google Play for mobile subscriptions. Access continues to the end of the cycle; refunds are limited.
Most likely fix: Cancel on desktop (web billing)
How to fix it
Try these in order — the most common fix is first.
1. Cancel on desktop (web billing)
- Click your profile initial in the bottom-left, then Settings.
- Open Plan & Billing.
- Click the arrow next to Manage Billing.
- Choose Cancel Plan, complete the prompts and confirm.
Did this fix it?2. Cancel on iPhone or iPad
- Settings > your Apple ID > Subscriptions > HeyGen > Cancel Subscription.
Did this fix it?3. Cancel on Android
- Google Play Store > profile icon > Payments & subscriptions > Subscriptions > HeyGen > Cancel subscription.
Did this fix it?4. Consider Pause instead
- Pause is desktop only and delays the next charge by one cycle (about 30 days).
- Unused credits expire when it switches to Free; the plan then resumes automatically.
Did this fix it?5. Ask for a refund
- Payments are generally non-refundable; web and Google Play refunds are reviewed within 15 days, Apple within 14.
- Web: chat or support@heygen.com with reason, account email and invoices; Apple: reportaproblem.apple.com.
- A refund may be denied if you already used a significant amount of credits.
Did this fix it?
Symptoms
You want to stop HeyGen charges or get a refund.
Why it happens
- Subscription billed on web, Apple or Google Play
- Auto-renew continues until cancelled
This guide also covers
- cancel heygen
- heygen refund
- how to cancel heygen subscription
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