How to Cancel Loom Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel an Atlassian-managed subscription

   Copy steps
   1. Check loom.com personal settings for the banner 'Your Profile is linked to Atlassian'
   2. Sign in as an Atlassian billing admin or organization admin at admin.atlassian.com and open Billing
   3. Select Subscriptions, find the Loom subscription and select Manage
   4. Select Manage for the Loom entitlement, then the Loom subscription
   5. Open the actions menu and select Deactivate
   6. Choose a reason, Continue, then pick Cancel subscription (not just downgrade to Starter if you want to stop paying)
   7. Note the cancellation date shown on the confirmation
   Did this fix it? Yes No

2. 2. Cancel a legacy Loom-billed subscription

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   1. Open Workspace Settings from the left sidebar
   2. Go to the Plan & Billing tab
   3. Under your account select Manage Subscription
   4. Select Downgrade to Starter
   5. Choose a reason and select Complete cancellation
   Did this fix it? Yes No

3. 3. Know what happens to your videos

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   1. Videos stay accessible even if you have more than 25
   2. Recording drops to 5 minutes per video
   3. Over 25 videos means no new recordings until you delete videos or upgrade
   4. Engagement insights, custom branding and Business features are removed; SSO is disabled
   Did this fix it? Yes No

4. 4. Check the refund window before you cancel

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   1. Per the pricing page, monthly plans are refundable within the first paid month after the trial
   2. Annual plans are refundable within 30 days of payment
   3. If you are on a Business + AI free trial there is no Manage Subscription button and you are not charged when the trial ends
   Did this fix it? Yes No

Symptoms

You are paying for Business or Business + AI and cannot find a cancel button, or the loom.com downgrade screen does not stop the charges.

Why it happens

• Account is billed through Atlassian, so the Loom downgrade screen is not used
• Only Atlassian billing or organization admins can cancel
• Cancellation applies at the end of the billing cycle, not immediately
• Prorated charges for members added after your last bill are billed separately

This guide also covers

• cancel loom
• how to cancel loom subscription
• loom refund
• cancel loom business plan
• downgrade loom to free

Other Loom errors

• Loom Not Recording
• Loom Video Stuck Processing
• Loom Upload Failed
• Loom No Audio or Microphone Not Working
• Loom Can't Log In (Atlassian Login Problems)
• Loom Free Plan: 25 Video Limit Reached