Loom Can't Log In (Atlassian Login Problems)

How to fix it

Try these in order — the most common fix is first.

1. 1. Match your login method

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   1. Loom-only accounts use the previous Loom email and password; accounts that already had Atlassian use Atlassian credentials
   2. If unsure, try both Google Auth and email/password
   Did this fix it? Yes No

2. 2. Clear browser state

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   1. Open chrome://history and select Clear Browsing Data
   2. Update the browser and restart the device
   3. Try a different browser
   Did this fix it? Yes No

3. 3. Disable blockers

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   1. Turn off ad blockers if the login buttons do nothing
   2. If you see Oops! Something went wrong, check security software settings
   Did this fix it? Yes No

4. 4. Reset password or check for a second account

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   1. Reset at loom.com/reset-password
   2. If videos are missing, check the email you are signed in with in personal settings
   3. Still locked out: contact support via support.atlassian.com
   Did this fix it? Yes No

Symptoms

Login loops between Loom and Atlassian, buttons do nothing, an Oops error, or an empty new account.

Why it happens

• Account created with Google, Slack or Apple but signing in another way
• Corrupted cache or cookies
• Ad blockers blocking login windows
• Security software blocking Loom
• Two accounts under different emails

This guide also covers

• loom cant log in
• loom login not working
• loom atlassian login loop
• loom account access

Other Loom errors

• How to Cancel Loom Subscription
• Loom Not Recording
• Loom Video Stuck Processing
• Loom Upload Failed
• Loom No Audio or Microphone Not Working
• Loom Free Plan: 25 Video Limit Reached