Loom Upload Failed
Quick answer
Loom uploads fail on files over 4 GB, above 60 fps or 4096x2160, or with unusual audio channels, and on connections under 5 Mbps. Convert to H.264/AAC MP4 and retry.
Most likely fix: Check the file against Loom's specs
How to fix it
Try these in order — the most common fix is first.
1. Check the file against Loom's specs
- Container MP4, MOV, AVI or WEBM up to 4 GB
- Video H.264, 30 fps, up to 4K
- Audio AAC, 48 kHz, mono
Did this fix it?2. Convert with HandBrake
- Export an H.264/AAC MP4 matching the specs above
- Re-upload the converted file
Did this fix it?3. Check your connection
- Test upload speed at speedtest.net; at least 5 Mbps is needed
- Switch networks if unstable
Did this fix it?
Symptoms
Uploading a file shows Failed to process or the upload never completes.
Why it happens
- File over 4 GB
- Unsupported format, fps or resolution
- Too many audio channels
- Slow or unstable upload connection
This guide also covers
- loom upload failed
- loom failed to process
- loom video wont upload
Still not working?
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