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// troubleshooting guide · d-id

D-ID Voice Clone Not Working

Status
Workaround available
platforms:
Web, mobile app
updated:
November 15, 2026
reports:
2
Method
how we research
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RUNBOOK · d-id/voice-clone-not-working4 FIXES

// quick answer

D-ID voice cloning only works on Pro and above, needs at least 30 seconds of clean audio plus a read-aloud consent statement, and the clone only appears after a page refresh. Most failures come from noisy audio, the wrong plan or a skipped consent line.

Most likely fix: Confirm plan and clone slots

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Confirm plan and clone slots

    1. 01Check you are on Pro (1 clone) or Advanced (3 clones)
    2. 02Delete an old clone if you have hit the limit
    Did this fix it?

  2. FIX 2Record a clean sample

    1. 01Record at least 30 seconds in a quiet room, voice only
    2. 02Speak in the tone you want the avatar to use
    3. 03Use a supported language such as English, Spanish, German, French or Portuguese
    Did this fix it?

  3. FIX 3Redo the clone step by step

    1. 01Go to Create > Video > Script tab
    2. 02Click Voice > + Add voice > Clone your voice
    3. 03Upload or record, pick the language, then read the consent statement word for word
    Did this fix it?

  4. FIX 4Refresh to find the clone

    1. 01After processing, refresh the page
    2. 02Look under My Voices in the Voice panel
    Did this fix it?

Symptoms

"Clone your voice" is missing or locked, the clone fails to process, never appears under My Voices, or sounds robotic.

Why it happens

  • C-01Lite or Trial plan (cloning starts on Pro: 1 clone; Advanced: 3)
  • C-02Sample shorter than 30 seconds
  • C-03Background noise, music or effects in the recording
  • C-04Consent statement not read fully or clearly
  • C-05Recording language not in the supported cloning list
  • C-06Clone limit for your plan already used

// this guide also covers

  • d-id voice clone not working
  • d-id clone voice
  • d-id voice cloning failed
  • d-id my voices missing

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