What causes "D-ID Image Blocked by Moderation (Celebrity Flag)"?

Moderation thinks the face resembles a famous or public person Image contains (or is flagged as containing) sexual, violent or offensive content A word in the script triggers the text filter, even unintentionally

How do I fix "D-ID Image Blocked by Moderation (Celebrity Flag)"?

1. Rephrase a blocked script: Look for words that could read as violent, sexual or offensive out of context Rewrite or remove them and generate again 2. Try a different photo of the same person: Use another angle, lighting or crop of yourself Avoid styling that mimics a known person (costumes, iconic poses) 3. Report a false positive to support: Email support@d-id.com saying the image does not show a famous person Include the image and your account email 4. Request a manual review (Advanced and above): On Advanced, contact support and ask for a moderation lift Complete the short identity verification and confirm you have rights to the image Wait up to 5 business days for the legal team's decision; Enterprise plans can override moderation in some cases

// troubleshooting guide · d-id

D-ID Image Blocked by Moderation (Celebrity Flag)

Status: Ongoing
platforms:: Web, API, mobile app
updated:: November 15, 2026
reports:: 4
Method: how we research

RUNBOOK · d-id/image-blocked-moderation4 FIXES

// quick answer

D-ID runs a third-party moderation filter that blocks images it thinks show a famous or public figure, plus sexual, violent or flagged content. If your own photo was wrongly flagged, email support; Advanced plan users can request a manual legal review.

Most likely fix: Rephrase a blocked script

How to fix it

// try these in order, the most common fix is first

FIX 1Rephrase a blocked script
1. 01Look for words that could read as violent, sexual or offensive out of context
2. 02Rewrite or remove them and generate again
Did this fix it?
FIX 2Try a different photo of the same person
1. 01Use another angle, lighting or crop of yourself
2. 02Avoid styling that mimics a known person (costumes, iconic poses)
Did this fix it?
FIX 3Report a false positive to support
1. 01Email support@d-id.com saying the image does not show a famous person
2. 02Include the image and your account email
Did this fix it?
FIX 4Request a manual review (Advanced and above)
1. 01On Advanced, contact support and ask for a moderation lift
2. 02Complete the short identity verification and confirm you have rights to the image
3. 03Wait up to 5 business days for the legal team's decision; Enterprise plans can override moderation in some cases
Did this fix it?

Symptoms

Your upload is rejected with a moderation message, a personal photo is treated as a celebrity, or a script is refused because of a flagged word.

Why it happens

C-01Moderation thinks the face resembles a famous or public person
C-02Image contains (or is flagged as containing) sexual, violent or offensive content
C-03A word in the script triggers the text filter, even unintentionally