Drip Account Suspended or Sending Paused
Quick answer
Drip suspends sending when bounce, complaint or spam-trap metrics cross thresholds, almost always from list quality. Reinstatement requires contacting support after cleaning your list.
Most likely fix: Read the notice and contact support
How to fix it
Try these in order — the most common fix is first.
1. Read the notice and contact support
- Find the suspension email (check spam)
- Reply or email support@drip.com with the numbers and list source
Did this fix it?2. Clean the list
- Find broadcasts with high bounce rates
- Verify the full list and remove invalid, disposable and trap addresses
- Suppress contacts inactive for 12+ months
Did this fix it?3. Prevent repeats
- Use double opt-in
- Warm up new lists with engaged segments first
Did this fix it?
Symptoms
Broadcasts and workflows stop, and you get a suspension notice by email.
Why it happens
- Hard bounce rate above about 2%
- Spam complaints above about 0.1%
- Spam traps from old or purchased lists
- Large send right after a big unverified import
This guide also covers
- drip account suspended
- drip sending paused
- drip account under review
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