How to Cancel Enpass Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel a web purchase

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   1. Open the Enpass subscription management page at enpass.onfastspring.com/account
   2. Sign in with the purchase email
   3. Cancel the subscription
   Did this fix it? Yes No

2. 2. Cancel on iPhone or iPad

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   1. Open Settings > your name > Subscriptions
   2. Select Enpass
   3. Tap Cancel Subscription and confirm
   Did this fix it? Yes No

3. 3. Cancel on Android

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   1. Open Google Play > profile > Payments and subscriptions > Subscriptions
   2. Select Enpass
   3. Tap Cancel subscription
   Did this fix it? Yes No

4. 4. Request a refund

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   1. Store purchases: ask Apple or Google, they decide
   2. Direct purchases: contact Enpass support
   3. A forum user mentions a 30-day refund for direct purchases, which is unverified
   Did this fix it? Yes No

5. 5. Know what happens to your data

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   1. Access to your vault and data stays
   2. The app keeps working but premium features turn off at the end of the billing period
   3. Free plan limits then apply, so export first if you exceed 25 items
   Did this fix it? Yes No

Symptoms

You want to stop auto-renewal or get a refund and cannot find the option inside the Enpass app.

Why it happens

• Subscription lives with the store or payment processor that billed you
• Enpass cannot cancel app-store purchases

This guide also covers

• cancel enpass
• enpass refund
• cancel enpass subscription
• enpass lifetime refund

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Dashlane and Get a Refund (Dashlane)
• How to Cancel NordPass Subscription (NordPass)

Other Enpass errors

• Enpass Not Syncing
• Enpass Sync Error: Password of Data on OneDrive or Dropbox Is Required
• Enpass iCloud Sync Stuck
• Enpass Browser Extension Not Working
• Enpass Autofill Not Working on iPhone
• Enpass Autofill Not Working on Android
• Enpass Not Autofilling Imported or Manually Saved Entries
• Enpass Free Plan 25 Item Limit