Fathom Notetaker Not Joining Meeting

How to fix it

// try these in order, the most common fix is first

1. FIX 1Turn off the Zoom waiting room

   Copy steps
   1. 01Sign in at zoom.us and open Settings > Meeting
   2. 02Under Security, turn off 'Enable waiting room'
   3. 03If the toggle is locked, ask your Zoom admin (zoom.us/account shows who it is)
   Did this fix it? Yes No

2. FIX 2Use a unique Meeting ID

   Copy steps
   1. 01When scheduling in Zoom, set Meeting ID to 'Generate Automatically' instead of 'Personal Meeting ID'
   2. 02Re-save existing recurring meetings that use your PMI
   Did this fix it? Yes No

3. FIX 3Put the meeting on your primary calendar with the link in Location

   Copy steps
   1. 01Move the event to the calendar connected to Fathom (your primary calendar)
   2. 02Make sure the Zoom/Meet/Teams link is in the event's Location field, not only the description
   Did this fix it? Yes No

4. FIX 4Check your auto-record preferences

   Copy steps
   1. 01Open Fathom Settings
   2. 02Check which meetings auto-record (internal, external, all) and enable the type you missed
   Did this fix it? Yes No

5. FIX 5Open the desktop app before the call

   Copy steps
   1. 01Install or update the Fathom desktop app
   2. 02Open it and sign in before the meeting starts
   3. 03If it didn't pick the meeting up, use Add to Meeting and paste the meeting link
   Did this fix it? Yes No

6. FIX 6Check Fathom's status page and contact support

   Copy steps
   1. 01Look for a current incident on Fathom's status page (notetaker start failures have been logged)
   2. 02If nothing is listed, email help@fathom.video with the meeting time and link
   Did this fix it? Yes No

Symptoms

The Fathom Notetaker never appears in Zoom, Meet or Teams, joins late after the start, or shows up for some meetings and not others. No recording appears afterwards.

Why it happens

• C-01Zoom waiting room holds the bot until someone admits it
• C-02Meeting uses a Personal Meeting ID that Fathom can't match to the calendar event
• C-03Meeting is on a secondary calendar (only the primary calendar is supported)
• C-04Meeting link is in the description, not the Location field
• C-05Auto-record is off for that meeting type
• C-06You are not on the call (Fathom only records when you're present)
• C-07Fathom desktop app wasn't running or signed in when the meeting started
• C-08A Fathom service incident

// this guide also covers

• fathom not joining meeting
• fathom notetaker not joining
• fathom didn't join zoom
• fathom bot not showing up
• fathom not recording meeting

Other Fathom errors

• Fathom Not Joining Microsoft Teams Meetings
• Fathom Not Working With Google Meet
• Fathom Bot Stuck in Waiting Room
• Fathom Can't Rejoin After Being Removed
• How to Remove Fathom From Zoom Meetings
• How to Cancel Fathom Subscription
• Fathom Free Plan AI Summary Limit Reached
• Fathom Bot-Free Recording Not Working