What causes "How to Cancel Fathom Subscription"?

30-day Premium preview or paid trial converting Auto-renewal of monthly or annual plans Team and Business plans can't be cancelled self-serve

How do I fix "How to Cancel Fathom Subscription"?

1. Cancel Premium on the web: Log in to Fathom and open Settings Scroll to Premium Features and click Downgrade to Free (or go to fathom.video/manage_subscription/billing) Click Cancel Plan; access lasts until the end of the billing date and no further charges are attempted 2. Cancel right away: Email help@fathom.video from your account email and ask for immediate cancellation 3. Cancel a Team or Business plan: The workspace admin emails success@fathom.video with the workspace name and seat count Ask for written confirmation of the end date; some users report slow offboarding 4. Ask about a refund: Paid plans list a 90-day guarantee on the pricing page, but its terms aren't published Email help@fathom.video within 90 days of the charge, mention the guarantee and include the invoice If you're downgrading to Free you keep unlimited recordings, so export anything you need first

// troubleshooting guide · fathom

How to Cancel Fathom Subscription

Status: Ongoing
platforms:: Web
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · fathom/cancel4 FIXES

// quick answer

Cancel Fathom Premium in Settings > Premium Features > Downgrade to Free (or fathom.video/manage_subscription/billing) and click Cancel Plan. Premium runs until the end of the billing period; for immediate cancellation email help@fathom.video, and cancel Team plans through success@fathom.video.

Most likely fix: Cancel Premium on the web

How to fix it

// try these in order, the most common fix is first

FIX 1Cancel Premium on the web
1. 01Log in to Fathom and open Settings
2. 02Scroll to Premium Features and click Downgrade to Free (or go to fathom.video/manage_subscription/billing)
3. 03Click Cancel Plan; access lasts until the end of the billing date and no further charges are attempted
Did this fix it?
FIX 2Cancel right away
1. 01Email help@fathom.video from your account email and ask for immediate cancellation
Did this fix it?
FIX 3Cancel a Team or Business plan
1. 01The workspace admin emails success@fathom.video with the workspace name and seat count
2. 02Ask for written confirmation of the end date; some users report slow offboarding
Did this fix it?
FIX 4Ask about a refund
1. 01Paid plans list a 90-day guarantee on the pricing page, but its terms aren't published
2. 02Email help@fathom.video within 90 days of the charge, mention the guarantee and include the invoice
3. 03If you're downgrading to Free you keep unlimited recordings, so export anything you need first
Did this fix it?

Symptoms

You want to stop paying for Fathom Premium, Team or Business, or you got charged after a trial and want a refund.

Why it happens

C-0130-day Premium preview or paid trial converting
C-02Auto-renewal of monthly or annual plans
C-03Team and Business plans can't be cancelled self-serve

// this guide also covers

cancel fathom
fathom refund
cancel fathom premium
how to cancel fathom subscription
fathom downgrade to free

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