What causes "Fireflies AI Credits Charge: Stop Auto-Upgrade"?

Included credits (20 Pro, 30 Business, 50 Enterprise) are one-time and shared by the team Out of credits triggers an automatic $5/month subscription Auto upgrade is on by default, including after the 7-day AI credits trial Daily Digest and Meeting Prep use credits by default

How do I fix "Fireflies AI Credits Charge: Stop Auto-Upgrade"?

1. Turn off Auto upgrade: Settings > Billing AI Credits > Edit > Edit Subscription Toggle off Auto upgrade > Update Team members who didn't buy it: toggle it off under Settings > Account 2. Cancel the AI credits subscription: Settings > Billing > AI Credits > Edit > Cancel Subscription Enter a reason > Continue > Cancel Access lasts until the end of the billing period 3. Stop default features burning credits: Admin: turn off Daily Digest and Meeting Prep if you don't use them Avoid AI Skills and custom summary sections you don't need

// troubleshooting guide · fireflies.ai

Fireflies AI Credits Charge: Stop Auto-Upgrade

Status: Ongoing
platforms:: Web
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · fireflies-ai/ai-credits-charge3 FIXES

// quick answer

Paid workspaces that run out of included AI credits are auto-subscribed to 50 credits for $5/month, and Auto upgrade moves you to higher tiers. Turn it off in Settings > Billing > AI Credits; AI credit purchases are non-refundable.

Most likely fix: Turn off Auto upgrade

How to fix it

// try these in order, the most common fix is first

FIX 1Turn off Auto upgrade
1. 01Settings > Billing
2. 02AI Credits > Edit > Edit Subscription
3. 03Toggle off Auto upgrade > Update
4. 04Team members who didn't buy it: toggle it off under Settings > Account
Did this fix it?
FIX 2Cancel the AI credits subscription
1. 01Settings > Billing > AI Credits > Edit > Cancel Subscription
2. 02Enter a reason > Continue > Cancel
3. 03Access lasts until the end of the billing period
Did this fix it?
FIX 3Stop default features burning credits
1. 01Admin: turn off Daily Digest and Meeting Prep if you don't use them
2. 02Avoid AI Skills and custom summary sections you don't need
Did this fix it?

Symptoms

An unexpected $5 (or larger) 'AI Credits' charge, or AI features stop working mid-month.

Why it happens

C-01Included credits (20 Pro, 30 Business, 50 Enterprise) are one-time and shared by the team
C-02Out of credits triggers an automatic $5/month subscription
C-03Auto upgrade is on by default, including after the 7-day AI credits trial
C-04Daily Digest and Meeting Prep use credits by default

// this guide also covers

fireflies ai credits charge
fireflies $5 charge
fireflies auto upgrade
fireflies ai credits

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