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Krisp Charged Me After Cancelling - How to Cancel and Get a Refund

Ongoing Web, iOS, Android Updated October 21, 2026

Quick answer

Krisp's 'cancel' button is called Downgrade, and annual plans renew without a reminder. Downgrade in Settings > Billing before the renewal date and email support@krisp.ai right away about unexpected charges.

Most likely fix: Cancel (downgrade) on the web.

Symptoms

An annual renewal appears on your card without warning, or you keep being charged after you thought you cancelled.

Why it happens

  • Cancellation is labelled 'Downgrade' and easy to miss
  • No renewal reminder email
  • Subscription bought via App Store/Google Play must be cancelled there
  • Uninstalling the app doesn't stop billing

How to fix it

Try these in order — the most common fix is first.

  1. 1. Cancel (downgrade) on the web

    1. Sign in at krisp.ai
    2. Settings > Billing > Manage Subscription
    3. Click Downgrade under your plan, dismiss the discount offer, confirm
    4. Keep the cancellation email and check the expiry date on Plan Details

  2. 2. Cancel app-store subscriptions

    1. iPhone: Settings > your name > Subscriptions > Krisp > Cancel
    2. Android: Google Play > Payments & subscriptions > Subscriptions > Krisp > Cancel

  3. 3. Ask for a refund fast

    1. Email support@krisp.ai soon after the charge with the invoice and cancellation date
    2. Some 2026 users got full refunds for forgotten renewals; others were refused
    3. If refused for an unauthorized charge, your bank can dispute it

This guide also covers

  • cancel krisp subscription
  • krisp refund
  • krisp charged me
  • krisp auto renewal

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