How to Cancel Kapwing Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel on the web

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   1. Open Settings for the workspace with the paid plan
   2. Click the Billing tab
   3. Click Cancel Subscription near the bottom
   4. Answer the survey and confirm
   5. Check Plan Information shows the downgrade date
   Did this fix it? Yes No

2. 2. If you cannot cancel yourself

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   1. Contact support before the renewal date with the account email
   2. Missing the date does not qualify for a refund
   Did this fix it? Yes No

3. 3. Know the refund rules

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   1. Policy: no refunds for subscriptions once upgraded
   2. Exception: if support cannot fix a technical issue within 2 business days of its first reply, you may get a prorated account credit
   3. Billing errors: report within 30 days
   4. Deleting the account or workspace forfeits any refund; a chargeback cancels immediately and forfeits remaining time
   Did this fix it? Yes No

4. 4. Download your work first

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   1. Export and download projects you need before the plan ends
   2. Free workspaces delete projects after 3 days
   Did this fix it? Yes No

Symptoms

You want to stop paying for Pro or Business, or you were charged after forgetting to cancel.

Why it happens

• Auto-renewal on monthly and annual plans
• No payment reminder emails
• No free trial, so refunds are not offered after upgrading

This guide also covers

• cancel kapwing
• kapwing refund
• kapwing cancel subscription
• kapwing charged after cancel

The same problem in other apps

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Other Kapwing errors

• Kapwing Export Stuck or Taking Forever
• Kapwing Export Failed or Error
• Kapwing Watermark Still Showing After Upgrade
• Kapwing Upload Failed or Stuck
• Kapwing Auto Subtitles Not Generating (No Audio Detected)
• Kapwing Subtitles Inaccurate or Wrong Language
• Kapwing Editor Slow, Laggy or Freezing
• Kapwing Lost My Project Changes