Loop Component Not Showing in Teams or Outlook

How to fix it

Try these in order — the most common fix is first.

1. 1. Check that you use a work or school account

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   1. Confirm you are signed in to Outlook and Teams with your work or school account
   2. Personal accounts can use the Loop app but not components in Teams or Outlook
   Did this fix it? Yes No

2. 2. Update Outlook

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   1. Install the latest Office updates for Outlook for Microsoft 365
   2. Restart Outlook and try creating a Loop component again
   Did this fix it? Yes No

3. 3. Ask an admin to check the Loop policies

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   1. Sign in at config.office.com > Customization > Policy Management and check Create and view Loop files in Microsoft apps that support Loop and Create and view Loop files in Outlook
   2. For Teams, run Get-SPOTenant and confirm IsLoopEnabled is true; use Set-SPOTenant -IsLoopEnabled $true to enable it
   3. Allow 90 minutes for policy changes (up to 24 hours if no policy existed before)
   Did this fix it? Yes No

4. 4. Allow the Microsoft 365 endpoints

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   1. Ask your network admin to allow Microsoft 365 endpoints through the firewall or proxy, including substrate.office.com
   2. For Outlook on the web, an admin can check the OWA mailbox policies DirectFileAccessOnPrivateComputersEnabled and WacViewingOnPrivateComputersEnabled (and the Public equivalents)
   Did this fix it? Yes No

Symptoms

The Loop option is missing in Outlook, a component pasted into a Teams chat vanishes, or a component no longer appears in a calendar meeting.

Why it happens

• Personal Microsoft account: components are not supported in Teams, Outlook or other apps with personal accounts
• Loop disabled by the organization (Cloud Policy settings and the SharePoint IsLoopEnabled property are separate)
• Outdated Outlook for Microsoft 365 client missing a fix
• Network or proxy blocking Microsoft endpoints; one admin fixed it by allowing substrate.office.com
• OWA mailbox policies or conditional access limiting Loop in Outlook on the web and new Outlook

This guide also covers

• loop component not showing in teams
• loop component missing in outlook
• microsoft loop not working in outlook
• loop components disappeared teams chat

The same problem in other apps

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Other Microsoft Loop errors

• Teams Meeting Loop Agenda Not Working or Syncing
• Can't Create a Workspace in Microsoft Loop
• Loop Component Asks for Access or Can't Be Edited by Recipients
• Microsoft Loop Unable to Connect
• Microsoft Loop Sync Error and Slow Pages
• Loop Task List Not Syncing With Planner or To Do
• Microsoft Loop Workspaces Disappeared
• How to Export or Back Up Microsoft Loop