// troubleshooting guide · microsoft powerpoint
Copilot Not Showing in PowerPoint
- Status
- Workaround available
- platforms:
- Windows, Mac, Web
- updated:
- November 15, 2026
- reports:
- 4
- Method
- how we research
RUNBOOK · microsoft-powerpoint/copilot-missing5 FIXES
// quick answer
Update PowerPoint, refresh your license, and turn on connected experiences. Copilot only appears for Personal, Family, Premium or Copilot-licensed accounts, not Classic or Basic plans.
Most likely fix: Update PowerPoint
How to fix it
// try these in order, the most common fix is first
FIX 1Update PowerPoint
- 01Windows: File > Account > Update Options > Update Now
- 02Mac: Help > Check for Updates
Did this fix it?FIX 2Refresh the license
- 01Windows: File > Account > Update License, then restart all Office apps
- 02Mac: PowerPoint > About PowerPoint > More Info > Refresh License
Did this fix it?FIX 3Turn on connected experiences
- 01Go to File > Account > Account Privacy > Manage Settings
- 02Turn on Experiences that analyze your content and All connected experiences
Did this fix it?FIX 4Check your plan and channel
- 01At account.microsoft.com/services confirm the plan is Personal, Family or Premium (not Classic or Basic)
- 02Work users: under File > Account > Product Information, Semi-Annual Enterprise Channel has no Copilot; ask IT to move you
Did this fix it?FIX 5Web: allow cookies
- 01Refresh the page
- 02Enable third-party cookies for the Microsoft 365 site
Did this fix it?
Symptoms
No Copilot button in the ribbon or corner of the slide, or it is greyed out despite a paid plan.
Why it happens
- C-01Classic, Basic or school/work plan without Copilot
- C-02License not refreshed after upgrade
- C-03Connected experiences turned off
- C-04Semi-Annual Enterprise update channel
- C-05Blocked third-party cookies (web)
// this guide also covers
- copilot not showing in powerpoint
- powerpoint copilot greyed out
- copilot missing powerpoint
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