Omnisend Account Suspended or Under Review
Quick answer
Omnisend suspends email campaigns after a test batch exceeds 4% bounces or 0.1% spam complaints, or when the store is not ready. Clean your list and contact support with proof.
Most likely fix: Fix list quality
How to fix it
Try these in order — the most common fix is first.
1. Fix list quality
- Remove invalid, role-based and long-inactive addresses
- Verify old lists with an email verifier
- Send only to opted-in contacts
Did this fix it?2. Make the store ready
- Remove storefront password
- Add a valid payment setup and at least 3 products
Did this fix it?3. Contact support
- Use in-app chat or email support
- Explain list cleanup and attach proof
- Know that compliance declines may not get detailed reasons; plan an alternative platform
Did this fix it?4. Note scope
- Usually only email campaigns are disabled; automations and signup forms keep working
Did this fix it?
Symptoms
Account Suspended message, cannot send email campaigns, or account blocked at compliance review.
Why it happens
- Test batch of about 1,000 contacts over 4% bounces
- Over 0.1% spam complaints
- Store not live, password protected, no payment method or under 3 products
- Compliance review declined service under acceptable use policy
This guide also covers
- omnisend account suspended
- omnisend account blocked
- omnisend account under review
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