How to Cancel Omnisend Subscription
Quick answer
Cancel in Store Settings > Pricing and usage. The paid plan runs to the end of the cycle, data stays read-only on Free, and SMS must be cancelled separately.
Most likely fix: Cancel to the Free plan
How to fix it
Try these in order — the most common fix is first.
1. Cancel to the Free plan
- Store Settings > Pricing and usage > Plan overview
- Open the three-dot menu > Cancel plan > confirm
- Paid features stay active until the cycle ends
Did this fix it?2. Cancel the SMS subscription
- Pricing and usage > SMS credits tab
- Change SMS subscription > Cancel Subscription
Did this fix it?3. Freeze instead
- Three-dot menu > Keep your data for 12 months
- One-time $50; once per 12 months; data kept up to 12 months
Did this fix it?4. Delete the account
- Email support with account name and store URL
- Processed within 48 hours; data cannot be recovered
Did this fix it?5. Refunds and traps
- Downgrades give no refund; unused credit goes to your next invoice
- Managers and Analysts cannot change billing
- Accounts with no login for 3 months on Free are auto-deleted
- Uninstalling the Shopify app starts a 16-day deletion countdown
Did this fix it?
Symptoms
You want to stop paying for Omnisend or move to Free.
Why it happens
- Plan auto-renews monthly
- SMS subscription is billed separately
- Shopify uninstall triggers account deletion
This guide also covers
- cancel omnisend
- omnisend refund
- delete omnisend account
Still not working?
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