Omnisend Automation Not Sending

How to fix it

Try these in order — the most common fix is first.

1. 1. Make sure it is live

   Copy steps
   1. Open the workflow and click Start workflow
   2. Check Show stats for Entered and Skipped counts
   Did this fix it? Yes No

2. 2. Use the trigger preview

   Copy steps
   1. Open the trigger settings > Test trigger
   2. Review the last 10 contacts and which filters they failed
   Did this fix it? Yes No

3. 3. Check subscription and channel settings

   Copy steps
   1. Open Workflow channel settings
   2. Compare with contact subscription status; adjust or collect consent properly
   Did this fix it? Yes No

4. 4. Check delays and sync

   Copy steps
   1. Look for delay blocks holding contacts
   2. Confirm signups appear in your store customer list; allow 1-2 minutes for segments
   Did this fix it? Yes No

Symptoms

Workflow shows zero entries, or contacts enter but no email goes out.

Why it happens

• Workflow still a draft (not started)
• Trigger filters exclude contacts
• Contact is Non-subscribed or Unsubscribed while workflow sends to Subscribed only
• No email address, or role-based address like info@ blocked
• Signups not syncing from the store
• Contacts waiting in a delay block

This guide also covers

• omnisend automation not sending
• omnisend welcome automation not working
• omnisend workflow not triggering

The same problem in other apps

All notifications, reminders & messages not sending guides →

• Klaviyo Emails Going to Spam (Klaviyo)
• Mailchimp Emails Going to Spam (Mailchimp)
• Drip Emails Going to Spam (Drip)
• MailerLite Emails Going to Spam (MailerLite)
• Brevo Emails Going to Spam (Brevo)

Other Omnisend errors

• Omnisend Emails Going to Spam
• Omnisend Shopify Not Syncing
• Omnisend Popup Not Showing
• Omnisend SMS Not Sending
• Omnisend Account Suspended or Under Review
• How to Cancel Omnisend Subscription
• Omnisend Account Deleted After Uninstalling Shopify App
• Why Is Omnisend So Expensive