// troubleshooting guide · redis cloud
Is Redis Cloud Down? Outage and Errors
- Status
- Ongoing
- platforms:
- All clients
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · redis-cloud/redis-cloud-outage-status2 FIXES
// quick answer
Check status.redis.io first, then your database status in the console. Most 'down' reports are local network or credential problems.
Most likely fix: Verify
How to fix it
// try these in order, the most common fix is first
FIX 1Verify
- 01Open status.redis.io for your region
- 02Check the database status icon in the console
- 03Test with redis-cli from a second network
Did this fix it?FIX 2Make your app resilient
- 01Add retries with backoff and a circuit breaker
- 02Cache fallback to in-memory
- 03Consider Active-Active on Pro for HA
Did this fix it?
Symptoms
Everything times out at once or the console shows an alert.
Why it happens
- C-01Provider-region incident
- C-02Maintenance window
- C-03Your network or password changed
// this guide also covers
- is redis cloud down
- redis cloud outage
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Other Redis Cloud errors
- Redis Cloud Connection Timeout
- Redis Cloud Connection Refused
- Redis Cloud WRONGPASS / NOAUTH Authentication Error
- Redis Cloud SSL / TLS Connection Error
- Redis Cloud OOM command not allowed when used memory > maxmemory
- Redis Cloud ERR max number of clients reached
- Why Is Redis Cloud Slow / High Latency
- Redis Cloud Cannot Connect From My IP (Allowlist / Source IP)