Wave Account Locked or Payments Frozen
Quick answer
Wave can pause payments or lock accounts during a review. You cannot skip it: respond to verification requests and contact support.
Most likely fix: Look for emails
How to fix it
Try these in order — the most common fix is first.
1. Look for emails
- Check email for verification requests from Wave
Did this fix it?2. Submit documents
- Provide ID and business details as requested
Did this fix it?3. Contact support
- Use support chat or request, weekdays 9 AM to 4:45 PM ET
Did this fix it?
Symptoms
Payments disabled, funds on hold, or access blocked.
Why it happens
- Identity or risk review
- Chargeback or dispute
- Missing verification documents
This guide also covers
- wave account frozen
- wave payments on hold
- wave account closed
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