Copper Email Sync Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Check Google Sync is enabled

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   1. Go to Settings > Company Users, edit your user
   2. Make sure Google Sync is enabled
   Did this fix it? Yes No

2. 2. Reconnect Google access

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   1. Open your Google Account > Security > Third-party access and remove Copper
   2. Log in to Copper and accept the Reconnect prompt
   Did this fix it? Yes No

3. 3. Understand what is not synced

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   1. Emails between two Copper users are not synced by design
   2. Confirm the contact exists with the exact email address used
   Did this fix it? Yes No

4. 4. Retry later

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   1. If sending fails, you may be over Google daily limits; try again the next day
   2. Contact Copper chat support if it persists
   Did this fix it? Yes No

Symptoms

Emails sent or received in Gmail do not show on the person or opportunity record in Copper, or link to the wrong record.

Why it happens

• Google Sync switched off on the user record
• Google permission removed for Copper
• Internal emails between two Copper users are not synced
• Email linked to a different person with the same address
• Google sending limit reached

This guide also covers

• copper email sync not working
• copper emails not syncing
• copper email linked to wrong contact

The same problem in other apps

All sync failures guides →

• HubSpot Salesforce Sync Errors (HubSpot)
• Pipedrive Email Sync Not Working (Pipedrive)
• Salesforce Einstein Activity Capture Not Syncing (Salesforce)
• Zoho CRM Email Not Syncing (IMAP/Gmail) (Zoho CRM)
• Freshsales Email Not Syncing (Freshsales)

Other Copper errors

• Copper Gmail Extension Not Working
• Copper Sidebar Not Showing in Gmail
• Copper Google Calendar Not Syncing
• Copper Import Failed or Errors
• Copper Workflow Automation Not Running
• Copper Bulk Email Not Sending
• Why Is Copper CRM So Slow
• Copper Duplicate Contacts: How to Merge