// troubleshooting guide · d-id
D-ID Avatar Consent Failed (V3 Instant / Pro Avatar)
- Status
- Workaround available
- platforms:
- Web
- updated:
- November 15, 2026
- Method
- how we research
RUNBOOK · d-id/avatar-consent-failed3 FIXES
// quick answer
Creating a D-ID V3 Instant or Pro Avatar requires a live webcam consent recording that is transcribed, face-matched and voice-matched to your footage. It fails when words are skipped or misread, a file is uploaded instead of recorded, or the person or voice doesn't match.
Most likely fix: Re-record clearly
How to fix it
// try these in order, the most common fix is first
FIX 1Re-record clearly
- 01Use a quiet room and a decent microphone
- 02Read every word of the statement, including the on-screen passcode, slowly and clearly
Did this fix it?FIX 2Record live, same person, same setup
- 01Record via webcam in the browser; uploads are not accepted
- 02The same person who appears in the avatar footage must record the consent
- 03Speak in the same natural voice as in the footage
Did this fix it?FIX 3Reuse a valid consent
- 01Once a consent passes it's saved to your account
- 02Choose to reuse it when creating the next V3 Instant Avatar
Did this fix it?
Symptoms
The consent step is rejected, avatar creation stops after consent, or you're asked to record the statement again.
Why it happens
- C-01Words or the dynamic passcode skipped or mispronounced
- C-02Trying to upload a consent video (only live webcam recording is allowed)
- C-03Person in the consent video differs from the avatar footage
- C-04Voice doesn't match the footage voice
- C-05Noisy room or poor microphone hurting transcription
// this guide also covers
- d-id consent failed
- d-id avatar consent
- d-id instant avatar not working
- d-id personal avatar failed
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