Freshsales Calling Credits and Phone Number Cost Extra
Quick answer
Freshsales plans include phone features, but the phone number and calling credits are bought separately, which surprises new buyers.
Most likely fix: Buy a number and credits
How to fix it
Try these in order — the most common fix is first.
1. Buy a number and credits
- Admin Settings > Phone > Get a number
- Add credits
Did this fix it?2. Compare total cost
- Add per-minute rates to the per-user price before committing
Did this fix it?
Symptoms
Calls unavailable right after upgrading.
Why it happens
- Credits and numbers are not included in the plan price
- Add-ons priced separately
This guide also covers
- freshsales phone credits
- freshsales calling cost
Still not working?
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The same problem in other apps
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