Freshsales Import Contacts Failed

How to fix it

Try these in order — the most common fix is first.

1. 1. Fix skipped rows

   Copy steps
   1. Open the import summary and download the skipped records file
   2. Correct the listed errors
   3. Re-upload through Contacts > Import
   Did this fix it? Yes No

2. 2. Clean the file

   Copy steps
   1. Save as UTF-8 CSV
   2. Remove duplicate emails and blank rows
   3. Match dropdown values exactly
   Did this fix it? Yes No

3. 3. Check mapping

   Copy steps
   1. Map each column to a field in the mapping step
   2. Create custom fields first if missing
   Did this fix it? Yes No

Symptoms

Import shows errors, some contacts are skipped, or fields end up empty.

Why it happens

• Invalid email or phone formats
• Duplicate records
• Required fields not mapped
• Wrong file encoding or delimiter
• Dropdown values that do not match

This guide also covers

• freshsales import contacts failed
• freshsales csv import error
• freshsales import not working

The same problem in other apps

All storage, upload & download guides →

• Close CRM Duplicate Leads on Import (Close)

Other Freshsales errors

• Freshsales Email Not Syncing
• Freshsales Gmail / Outlook Integration Not Working
• Freshsales Phone Calls Not Working
• Freshsales Workflow Not Triggering
• Freshsales Mobile App Not Syncing
• How to Cancel Freshsales Subscription
• Freshsales Refund: How to Get Your Money Back
• Freshsales Calling Credits and Phone Number Cost Extra