Freshsales Phone Calls Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Check number and credits

   Copy steps
   1. Go to Admin Settings > Phone
   2. Confirm a number is assigned and credit balance is above zero
   3. Top up credits if needed
   Did this fix it? Yes No

2. 2. Allow the microphone

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   1. Click the lock icon in the browser address bar
   2. Allow microphone access and reload
   Did this fix it? Yes No

3. 3. Check user permissions

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   1. Make sure the user is assigned to a phone number
   2. Test with another browser or headset
   Did this fix it? Yes No

Symptoms

Click-to-call does nothing, calls fail to connect, or there is no audio.

Why it happens

• No phone number or calling credits purchased
• Browser microphone permission denied
• Telephony not enabled for the user
• Country restrictions on numbers
• Freshcaller account not linked correctly

This guide also covers

• freshsales phone not working
• freshsales calling credits
• freshsales click to call not working

Other Freshsales errors

• Freshsales Email Not Syncing
• Freshsales Gmail / Outlook Integration Not Working
• Freshsales Import Contacts Failed
• Freshsales Workflow Not Triggering
• Freshsales Mobile App Not Syncing
• How to Cancel Freshsales Subscription
• Freshsales Refund: How to Get Your Money Back
• Freshsales Calling Credits and Phone Number Cost Extra