Freshsales Gmail / Outlook Integration Not Working
Quick answer
The Gmail and Outlook add-ons usually fail because of expired authorization, blocked IMAP, or an unsupported client. Reauthorize and use Chrome or Edge for the sidebar.
Most likely fix: Reauthorize
How to fix it
Try these in order — the most common fix is first.
1. Reauthorize
- Settings > Email Integration > disconnect
- Reconnect and accept all permissions
Did this fix it?2. Reinstall the add-on
- Remove the Freshsales add-on from Gmail or Outlook
- Install it again from the marketplace
- Reload the browser tab
Did this fix it?3. Ask your admin
- Check that the admin allows the Freshsales add-on
- Allow Freshworks IPs if mail is filtered
Did this fix it?
Symptoms
The Freshsales sidebar is missing in Gmail or Outlook, or the connection keeps disconnecting.
Why it happens
- Expired or revoked OAuth authorization
- Add-on not installed for the Google Workspace/Microsoft 365 user
- Sidebar only works in Chrome or Edge, not desktop Outlook
- Admin policy blocks third-party add-ons
This guide also covers
- freshsales gmail integration not working
- freshsales outlook add-in not working
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