How to Cancel Freshsales Subscription
Quick answer
Cancel from Settings > Plans and Billing > Manage Subscription. Cancel before renewal: users report refunds are denied after the renewal charge.
Most likely fix: Cancel in the app
How to fix it
Try these in order — the most common fix is first.
1. Cancel in the app
- Sign in as account admin
- Go to Settings > Plans and Billing > Manage Subscription
- Choose Cancel your subscription
- Export your data first; it is deleted about 14 days after the end date
Did this fix it?2. Cancel via support
- Email Freshworks support in writing before the renewal date
- Keep the confirmation email
Did this fix it?
Symptoms
You cannot find the cancel option or were charged after renewal.
Why it happens
- Auto-renewal on annual plans
- Notice requirement before renewal
- Cancel option hidden for non-admins
This guide also covers
- cancel freshsales subscription
- freshsales cancel
- freshworks crm cancel
Still not working?
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The same problem in other apps
All billing, cancellation & refunds guides →
- How to Cancel HubSpot Subscription (HubSpot)
- How to Cancel Pipedrive Subscription (Pipedrive)
- How to Cancel Zoho CRM Subscription (Zoho CRM)
- How to Cancel Close CRM Subscription (Close)
- How to Cancel Salesforce Subscription (Salesforce)
Other Freshsales errors
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- Freshsales Gmail / Outlook Integration Not Working
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- Freshsales Import Contacts Failed
- Freshsales Workflow Not Triggering
- Freshsales Mobile App Not Syncing
- Freshsales Refund: How to Get Your Money Back
- Freshsales Calling Credits and Phone Number Cost Extra