Freshsales Mobile App Not Syncing

How to fix it

Try these in order — the most common fix is first.

1. 1. Refresh and update

   Copy steps
   1. Pull down to refresh
   2. Update the app in the App Store or Google Play
   Did this fix it? Yes No

2. 2. Log out and in

   Copy steps
   1. Open Profile > Log out
   2. Log in again and wait for the first sync
   Did this fix it? Yes No

3. 3. Check device settings

   Copy steps
   1. Allow background data and notifications
   2. Disable battery saver for the app
   Did this fix it? Yes No

Symptoms

Contacts, deals or call logs missing or outdated on phone.

Why it happens

• Outdated app version
• Background data restricted
• Expired session
• Feature not available in mobile app

This guide also covers

• freshsales mobile app not syncing
• freshsales app not working

The same problem in other apps

All sync failures guides →

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• Zoho CRM Email Not Syncing (IMAP/Gmail) (Zoho CRM)
• Close CRM Email Sync Not Working (Close)
• Salesforce Einstein Activity Capture Not Syncing (Salesforce)

Other Freshsales errors

• Freshsales Email Not Syncing
• Freshsales Gmail / Outlook Integration Not Working
• Freshsales Phone Calls Not Working
• Freshsales Import Contacts Failed
• Freshsales Workflow Not Triggering
• How to Cancel Freshsales Subscription
• Freshsales Refund: How to Get Your Money Back
• Freshsales Calling Credits and Phone Number Cost Extra