Genially Not Working? Common Errors & Fixes

Cancel in your Genially account settings or billing section, or in the App Store or Google Play if you subscribed there. Do it before the renewal date: reviewers report refunds being refused after renewal.

Contact Genially support right after the charge with your receipt and account email. Reviewers report refusals after renewal and after opening a payment dispute, so act fast and document everything.

If a Genially embed shows a picture, a blank frame or opens in a new tab, the host usually restricts iframes or the embed code is too long. Use a plain iframe or a link button.

Storage is capped per plan, so delete unused geniallys, compress videos and images, or upgrade. Student and workspace storage do not combine.

PDF and JPG downloads are static. Download as HTML to keep interactivity and animation, or share the link or export video.

Downloads in PDF, JPG, video and offline formats start on the Pro plan, so on the free plan only linking and embedding are available.

Slowness usually comes from heavy images, videos and many animations, or blocked domains. Reduce assets, disable extensions and check Genially status.

Support delays are the top review complaint. Email from your account address, include invoice details, and follow up with a single clear request.

The free plan has 2 GB creation storage, 100 MB resources, 500 AI credits per year and no listed export formats; downloads and private sharing start on Pro.