// troubleshooting guide · genially
Genially Storage Full: What to Do
- Status
- Workaround available
- platforms:
- Web
- updated:
- November 15, 2026
- reports:
- 2
- Method
- how we research
RUNBOOK · genially/storage-full3 FIXES
// quick answer
Storage is capped per plan, so delete unused geniallys, compress videos and images, or upgrade. Student and workspace storage do not combine.
Most likely fix: Free up space
How to fix it
// try these in order, the most common fix is first
FIX 1Free up space
- 01Delete old or duplicate geniallys
- 02Remove unused uploaded resources
- 03Empty any trash
Did this fix it?FIX 2Shrink assets
- 01Compress images before upload
- 02Host videos on YouTube or Vimeo and embed them instead
Did this fix it?FIX 3Upgrade or split
- 01Compare plan storage on the pricing page
- 02Pro 7.5 GB, Master up to 25 GB per seat, Author up to 50 GB per seat
Did this fix it?
Symptoms
Upload fails or you are told storage is full.
Why it happens
- C-01Large videos and images uploaded
- C-02Free and Pro caps are small
- C-03Separate student and workspace allocations
// this guide also covers
- genially storage full
- genially storage limit
- genially upload failed
Still not working?
If Genially keeps failing, you're not alone. See every Genially problem users report or the alternatives people switch to.
// We build software. Any software.
Paying for apps that don't quite fit? We build exactly what you need.
We're a small team of developers who build custom software fast. Not just tools like Genially: web and mobile apps, games, desktop software, AI tools, internal tools: whatever you have in mind. 50+ custom products built for clients so far, and we run our own products too: booking platforms, games, learning apps. See our work
- Web apps & SaaS
- Mobile apps (iOS & Android)
- Games
- Desktop software
- AI tools & automations
- Internal tools & dashboards
- Client portals & booking
- Your own version of any tool
- ✓ Free 15-min call to scope it
- ✓ Price agreed up front
- ✓ Your data, your code
